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Shipping policy

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Please Note: Estimated Ship Timelines Do Not Include Handling/Production Time!

Delivery Time = Handling time + Transit time

All the products will be put through a production process, therefore there will be a Handling Time on them.

ESTIMATED SHIP TIMELINES*

PHYSICAL PRODUCTS

 

Please keep in mind that the listed times are an estimation and, depending on product availability, it is possible that your product may arrive on a sooner date.

     SHIPPING ON  UNITED STATES 

Handling time: 0 – 2 Business days (Monday to Friday)

Transit time: 5 –  8 Business days (Monday to Friday)

 

Please keep in mind that the listed times are an estimation and, depending on product availability, it is possible that your product may arrive on a sooner date.

How much does shipping cost?

The price for shipments less than 50 dollars range from 5.85 onwards according to the country and shipping time

Free shipping on purchases over 50 dollars

How Do I track My Order?

Once your order is shipped, we will send you an email with the corresponding information. Please allow 1-2 business days for tracking information to be available.

DELIVERY FOR MICROSOFT PRODUCT KEYS

*Product keys are emailed instantly after purchase, 7 Days a week, 365 days a year.

Please give up to 30 minutes if you have not received your email with the product code and instructions and also check spam and trash folders,

We always send 2 emails to make sure you have received our email in your inbox. If 30 minutes have passed since the time of purchase, and you have not received your product keys, please email us at support@.com with your name or order number, and we will reply right away to your email with your product code and instructions.

WORLDWIDE PURCHASE - OK

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RETURN POLICY

Microsoft Keys strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day product guarantee. Within 30 days of delivery, Microsoft Keys will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at support@rdkey.shopMicrosoft Keys will pay the return shipping for the incorrect or defective item in the event of a  shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Microsoft Keys will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping.

Microsoft Lifetime/Perpetual keys delivered via email – Please see below for details.

MICROSOFT DIGITAL DOWNLOADS

Microsoft perpetual license keys and Monthly/Yearly Office 365 subscriptions purchased online at MicrosoftKeys.net offer a 30 day, 100% money-back guarantee. You may receive a refund by contacting our Customer Service team within 30 days of your purchase. After that 30-day window, we will not provide a refund. We do not prorate refunds or offer partial refunds. Customers shall expect to receive their refund within 3 to 5 Business days.

Physical Delivery for Microsoft License keys & Office 365

Physical shipping of keys such as Installation Disk, Box, Key Card - Non-refundable (if the product key has been used/activated.)

Microsoft Keys will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Microsoft Keys will refund the purchase price of the product to the original method of payment.

 

DELAYED PACKAGE:

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost package to the best of our ability.

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: Support@rdkey.shop.
with your order number.